Senior Complaints Analyst | Melbourne
|Position Type:||Non-ongoing - Temporary|
|Attachments:|| NEW Position Description - SCT - ASIC4 Senior Complaints Analyst - 201803.pdf (PDF, 49KB)
- Analyse, assess and resolve complex complaints made under the legislation
- 6 x 12-month non-ongoing opportunities, based conveniently in Melbourne CBD
- Competitive salary from $79,830 to $89,478 (depending on experience) with 15.4% superannuation
At ASIC there is a reason for everything we do, every law we regulate, every action we take, every interaction we have with industry and consumers. We're proud of the difference we make to Australia's economic reputation and wellbeing.
The Superannuation Complaints Tribunal (SCT) is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, user friendly alternative to the court system. Its objectives are to resolve complaints fairly, economically, informally and quickly. SCT team members are employees of the Australian Securities and Investments Commission (ASIC) which is Australia's corporate, markets and financial services regulator.
You will be contributing to work in the Complaints Resolution team by:
- dealing with a broad range of complex complaints which require detailed technical interpretation and application of multiple forms of legislation, trust, deeds and insurance policies
- preparing detailed written reports recommending appropriate course of action and ensuring quality of recommendations
- preparing files of complaints not resolved at conciliation for formal review meetings
- setting priorities to effectively manage a broad caseload of complex complaints; taking responsibility for the process of resolution
- identifying emerging systemic and process improvement initiatives that would enhance the SCT guidelines and procedures for the handling of complaints
We require an analytically minded individual that has experience in the Superannuation industry, resolving complex client and stakeholder related queries. You will have tertiary qualifications in Business, Commerce, Law or Finance. The successful candidate will demonstrate critical and forward thinking in regards to business improvement and technological systems.
ASIC can offer you a variety of interesting and challenging work. We provide the support for our employees to develop professionally and succeed. ASIC offers a range of programs such as flexible work practices and development programs which include a focus on gender equity and women in leadership.
ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We encourage applicants from diverse backgrounds to apply, including Indigenous Australians and people with a disability.
To work with us, you'll be required to satisfy our pre-engagement assessment and obtain a national security clearance. Australian citizenship is also required.
Please view the attached position description for more information on the specific responsibilities of the role available and click ‘apply' to submit your application.