|Position Type:||Non-ongoing - Temporary|
|Attachments:|| Position Description - ASIC3 Complaints analyst.pdf (PDF, 48KB)
Complaints Analyst - SCT
- Resolve complaints to maintain consumer confidence in the superannuation system
- Non-ongoing role for 12 months in prominent Melbourne CBD location
- Salary from $64,124 + up to 15.4% superannuation
The Superannuation Complaints Tribunal (SCT) is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, user-friendly alternative to the court system. Its objectives are to resolve complaints fairly, economically, informally and quickly.
SCT team members are employees of the Australian Securities and Investments Commission (ASIC). ASIC is Australia's corporate, markets and financial services regulator. At ASIC, there is good reason for everything we do, every law we regulate, every action we take and every interaction we have with industry and consumers. We're proud of the difference we make to Australia's economic reputation and wellbeing.
In this role you will apply your skills and experience to:
- Analyse, assess and resolve superannuation complaints
- Prepare detailed written reports recommending appropriate course of action and ensuring quality of recommendations
- Prepare files of complaints not resolved at conciliation, for formal review meetings.
To be successful in this role you will need experience in resolving customer complaints. A tertiary qualification in a relevant discipline, such as Law, Economics, Business or Financial Planning is desirable.
Please view the attached position description for more information on the specific responsibilities and qualifications required for this role and click ‘apply’ to submit your application.
ASIC can offer you a variety of interesting and challenging work. We provide the support for our employees to develop professionally and succeed. ASIC offers a range of programs such as flexible work practices and development programs which include a focus on gender equity and women in leadership.
ASIC is committed to providing a diverse an inclusive workplace where the very best talent in Australia chooses to work. We encourage applicants from diverse backgrounds to apply, including Indigenous Australians and people with a disability.
To work with us, you'll be required to satisfy our pre-engagement assessment and obtain a national security clearance. Australian citizenship is also required.
Please view the attached position descriptions for more information on the specific responsibilities of the roles available and click ‘apply’ to submit your application.