Careers at ASIC

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.  

The Service Designer is responsible for designing the end-to-end service experience, from the initial touchpoints through to the final outcome. They work to understand the needs and behaviours of the different stakeholders involved in the service, including users, service providers, and stakeholders. They conduct research, map user journeys, facilitate co-creation, design & test prototypes, and collaborate with peers in projects. They work with a broad range of stakeholders, from across ASIC to bring together, define and deliver complex experiences.

In addition, you will have advisory and strategic capability that is able to develop options and recommendations for digital transformation, target state operating models, business cases, thematics reviews to support change and implementation programs.

• Sydney or Melbourne based location
• $127,641 - $136,204 (depending on experience) + 15.4% superannuation
• 24 month Fixed Term Contract position
• Applications close at 11:59pm AEDT, 6 February 2026 

The team    

The Digital team, part of ASIC's Digital, Data & Technology Office, includes areas such as Regulatory Systems, Digital Communications, and the Human Centred Design (HCD) Hub.

The HCD Hub is an enterprise-wide service driving ASIC's goal to be a digitally enabled, data-informed regulator. It delivers Service Design and UX/UI expertise, collaborating closely with product owners, project managers, and business teams to implement user-focused, compliant solutions and processes.

The role

As a Service Designer with ASIC, you will become part of a team that is passionate about providing high quality internal service to our stakeholders and collaboration partners and creating solutions with and for users, people and businesses in mind.

Other responsibilities will include:

• Excellent communication and narrative skills to bring key stakeholders along the journey
• Lead the design and delivery of a variety of strategic engagements and deliverables – with exceptional project/work planning
• A combination of creative thinking and analytical skills that turn challenges into simple and structured solutions
• Delivering high quality written and visual artefacts – presentations, reports etc that are fit for purpose for various audiences
• Utilise a System thinking approach to see the bigger picture and connect the dots within complex systems, with the communication skills to help others follow and engage
• Skilled in designing, facilitating and analysing research with an output focus on extracting actionable insights. The research we undertake is broad from external user behaviours contexts, through to specialist and internal users.
• Agile and responsive to changes, able to think on their feet
• Collaborative mindset, adept at building upon others' ideas
• Exceptional visual communication and ability to bring concepts to life
• Embraces experimentation

About you

A successful applicant should possess the following: 

• Five years' experience in a service design role or a similar position focused on process and experience improvement is a requirement.
• Demonstrated ability to work independently
• Proven involvement working in strategic initiatives for enhancing experiences at a larger scale, along with supporting iterative and continuous process improvements.
• Demonstrated ability to collaborate effectively with cross-functional teams, identifying user needs, and translating insights into actionable recommendations.
• Proficiency in synthesising research findings into key insights, identifying themes, patterns, and opportunities, and defining desired outcomes based on data analysis.
• Utilise visualisation, journey mapping, and process mapping skills and tools to support business initiatives optimising user experiences.
• Contribute to a high-performing, collaborative team culture focused on continuous learning and improvement.
• Driven to constantly enhance and deliver exceptional experiences for users
  
  

View the position description for more information or click ‘apply' to start your application. Applications close at 11:59pm AEDT, 6 February 2026

About ASIC 

ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms. 

ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities. 

We offer a range of employee benefits including: 

• Attractive superannuation 
• Additional leave entitlements 
• 50/50 hybrid work-from home model 
• Flexible work arrangements 
• Assistance for study and professional development 

Click here to view ASIC's salary and benefits guide. 

To read more about ASIC, you can visit our website or review our Corporate Plan. 

To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.